Take this Survey about the Management Company
SURVEY HERE: https://forms.gle/FjAGXmZcB68BJRH67
Rollingwood Launches Anonymous Owner Survey on HOA Management Services
The Rollingwood Board of Directors is asking homeowners to participate in a brief, anonymous survey about the Association’s professional management services. The survey is designed to take less than five minutes and will provide the Board with candid input as we evaluate how well our current management company, Community Association Management Services (CAMS), is meeting Rollingwood’s needs.
This outreach is part of the Board’s commitment to transparency, accountability, and steady stewardship of both neighborhood quality and HOA finances.
Why They Are Conducting This Survey
Rollingwood is a distinctive community with mature landscaping, custom homes, private lanes, and shared common areas. To protect that character, the Board relies on a professional management company to handle the day-to-day administration of the Association. CAMS is responsible for:
Conducting monthly inspections of the community and providing enforcement follow-through to uphold Rollingwood’s aesthetic standards
Issuing and tracking violations and hearing notices related to nuisance behavior, parking violations, homeowner maintenance, and other conditions that affect quality of life and neighborhood appearance
CAMS is responsible for preparing and managing the Association’s budget; tracking revenues and expenses; and ensuring Association funds are held in secure accounts that earn appropriate interest. They are also responsible for billing and collecting assessments, applying and collecting fines and delinquencies, preparing the Association’s monthly financial statements, and coordinating preparation of our tax filings and required annual financial disclosures.
Coordinating with Sacramento County on applicable code violations and in working with Sacramento County Regional Parks on the management of Rollingwood’s open space easements.
They are responsible for preparing and conducting the Association’s quarterly and annual meetings, including assembling all meeting packets, managing notices and logistics, and responding to homeowner inquiries related to those meetings.
Lastly, CAMS is essentially the face of the Association. Their company should be available around the clock to receive homeowner inquiries, complaints, and reports of potential violations. All routine communication to the Board flows through them, and they serve as the Association’s primary representative in day-to-day dealings with homeowners and outside parties.
While the Board sets policy and makes final decisions, owners often interact most directly with the management company. The quality of these services affects how well the rules are enforced, how promptly issues are handled, and how effectively the neighborhood’s appearance and property values are protected.
Over the past several years, Rollingwood has experienced frequent changes in the assigned community manager and a mix of experiences with customer service, follow-through, and record keeping. The Board believes it is essential to gather direct feedback from owners before making any decisions about continuing with CAMS or transitioning to a different firm.
What the Survey Asks
The survey focuses on three main areas:
Awareness and Experience with CAMS
Owners are asked how familiar they are with CAMS, whether they have interacted with the community manager, and how they view the professionalism and tone of CAMS communications.Administration, Inspections, and Enforcement
Questions address how well owners feel the management company is handling the basics—paperwork, billing, records, and the monthly inspection and enforcement role. Examples include landscaping maintenance, trailers and equipment, refuse cans left out, and the overall condition of homes. The purpose is to understand whether current enforcement is helping maintain neighborhood quality and property values.Future Direction and Costs
Owners are asked, based on their experience with CAMS, whether they believe the Board should explore a change in management, based on certain budget assumptions.
Privacy and Anonymity
The survey is anonymous. The Board is not collecting names, email addresses, or account numbers with responses. Results will be reviewed in aggregate to understand overall trends and concerns, rather than individual stories.
At the very end of the survey, there is an optional comment box where owners may leave a confidential note for the Board, with contact information if they choose. This provides a way for owners who want to share more detail, or who are willing to participate in a small focus group, to volunteer without affecting the anonymity of the main survey data.
How Your Feedback Will Be Used
The Board will use the survey results to:
Evaluate CAMS’ performance in core service areas
Determine whether enforcement and inspections are meeting community expectations
Understand owner views on neighborhood appearance, maintenance, and rule compliance
Inform any decision about retaining CAMS or transitioning to a different management company
Align future budgets with both service quality and responsible cost control
Any potential change in management would be planned carefully to avoid special assessments, maintain financial stability, and minimize disruption for owners. Any change would primarily require owners to update their payment and portal information and allow a short period of adjustment while a new company sets up its systems.
Please Participate
If you own a home in Rollingwood, we encourage you to take a few minutes to complete the survey as soon as possible. Every response strengthens the Board’s understanding of how the management company is performing and what improvements owners want to see.
Rollingwood’s long-term success depends on maintaining a high standard of neighborhood appearance, preserving our community’s character, and protecting property values. Your feedback is an important part of that work.
